Port Information

CIC Team & Mission

Mission Statement

The Maryland Port Administration's Customer Information Center is to provide quality service in promoting Maryland's Port of Baltimore. The CIC is a communications tool providing a direct link to MPA's customer assistance.

"We are only one click away" from solving your issues, addressing your concerns and providing solutions to your problems.


Cindy Burman
CIC General Manager
Phone: 410-385-4458
Karen Miles
CIC Marketing
Phone: 410-385-4448

Contact Us​

Human Trafficking GET HELP

National Human Trafficking Hotline - 24/7 Confidential

1-888-373-7888 233733 More Information on human trafficking in Maryland

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

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Help Stop Fraud in State Government

The Maryland General Assembly’s Office of Legislative Audits operates a toll-free fraud hotline to receive allegations of fraud and/or abuse of State government resources. Information reported to the hotline in the past has helped to eliminate certain fraudulent activities and protect State resources.

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