Testimonials

“In the Port of Baltimore, we see quality as good business. QCHAT brings all of us together to reach our common goal.”

“The Port of Baltimore is at the top because QCHAT is a key factor of a quality initiative being successful and sustainable. There is a high level of leadership support and tactical responses which are key to organizational strategy.”

"In the Port of Baltimore, Quality is an integral part of Ceres' total strategy to serve our customers. Ceres Marine Terminal's service objectives are reached through the implementation of a well-defined quality program, continuous improvement of our procedures and processes. It is Ceres' goal to provide all of the above in a safe and secure environment that complies with Federal, State and Local laws and practices."

“QCHAT, the Quality Cargo Handling Action Team has, since its inception in 1997, managed to keep our focus on quality in the Port of Baltimore by getting all the Port partners including labor together on a regular basis. Collectively addressing issues in a timely manner and making sure we are all aware the Port of Baltimore takes quality very serious.”

“I have been involved with the QCHAT since its beginning, and not only has it helped bring awareness to the entire port community of the value of high quality, it has proven to be completely sustainable year on year. It is particularly rewarding that those who participate – manufacturers, labor, ship lines, terminal operators, stevedoring companies and processors – all truly believe in the concept and the process. It’s not just talk, it’s action and results.”