DEPARTMENT OF TRANSPORTATION Port Administration

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 Quality Performance

Auto:

  • Out of 38 key quality factors identified, QCHAT determined 25 areas of focus for improvement.
  • Overall cumulative quality average, which evaluates compliance with all of the quality factors is indicated in the following chart:

    Quality Auto Performance >

Ro/Ro:

  • Out of the 45 key quality factors identified. QCHAT determined 24 areas of focus for improvement.
  • Overall cumulative quality average, which evaluates compliance with all of the quality factors in indicated in the following chart:

    • Quality Ro/Ro Performance >​​

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Maryland Governor and Leutenant Governor

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National Human Trafficking Hotline - 24/7 Confidential

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Customer Service Promise

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

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Help Stop Fraud in State Government

The Maryland General Assembly’s Office of Legislative Audits operates a toll-free fraud hotline to receive allegations of fraud and/or abuse of State government resources. Information reported to the hotline in the past has helped to eliminate certain fraudulent activities and protect State resources.

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