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The Port Of Baltimore's Quality Cargo Handling Action Team!

The Quality Cargo Handling Action Team(QCHAT) an innovative, one of a kind, collaborative team initiative that improves quality, prevents damage, and sets the standard WORLDWIDE!



“Set the Standard for Global Quality and Excellence in Cargo Handling at the Port of Baltimore”


Overall Background & Purpose

The QCHAT initiative was created as a vehicle to assess performance areas, identify problems, and take corrective action to improve the quality handling of the cargo at the port. Additionally the QCHAT measures quality factors to prevent problems from occurring.

QCHAT currently focuses on three (3) categories of cargo: Autos (specifically), Ro/Ro (generally) and Containers.