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Port Information

CIC Team & Mission

Mission Statement

The Maryland Port Administration's Customer Information Center is to provide quality service in promoting Maryland's Port of Baltimore. The CIC is a communications tool providing a direct link to MPA's customer assistance.

"We are only one click away" from solving your issues, addressing your concerns and providing solutions to your problems.


Cindy Burman

CIC General Manager

Phone: 410-385-4458

Crystal Darcy

CIC Operations

Phone: 410-633-1180

Michele Nickoles

CIC Intermodal/Trade Development

Phone: 410-385-4463

Karen Miles

CIC Marketing

Phone: 410-385-4448


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